FAQ

Q: Are Betterwett bedside cabinets safe for home use?
A: Yes! All Betterwett bedside cabinets are made from safe, eco-friendly, high-quality materials and undergo strict quality checks. They feature smooth edges, stable structures, and non-toxic finishes, making them safe for long-term bedroom use and suitable for all family members.

Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs clearance and destination.

Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier's website.

Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@betterwettvip.com with photos of the issue. Our team will promptly arrange a replacement or refund.

Q: Do you offer international shipping?
A: Yes, Betterwett ships worldwide. Please note that customs fees, import duties, or local taxes may apply depending on your country and are the responsibility of the customer.

Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once the order has been processed, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.

Contact Information
📧 Email: service@betterwettvip.com
📞 Phone: +852 23057722
📍 Address: Room E, 12/F, Tsuen Wan Industrial Building, 59-71 Wang Lung Street, Tsuen Wan, New Territories